Celebrating 15 Years of the Retail Training Program

The Retail Training Program (RTP) originated from the training documentation of Lockwood legend Adrian Raggatt.


The project was then driven by General Manager Ross MacDiarmid. The documentation was compiled and then fine-tuned by Peter Connors, Peter Johnson, Sue Rogers and Hilary Kahn to create the original RTP, which was introduced to the market in April 1997.

This program was designed to provide training for those working in the retail environment, selling door hardware. The program covers locks and hardware suited to residential applications and includes techniques to identify customer needs. It also focuses strongly on selling skills for add on sales.

After development work was completed, sales staff were put through a "Train the Trainer" process so that we could have trained staff in all states capable of presenting the Retail Training Program. This way we could make it a truly national program.

The first RTP session was held in Victoria on the 8th of April 1997 and further sessions followed across the country. The popularity of the RTP was phenomenal with over 1600 participants nationally registering for the program in the first 3 years.

The next challenge was to keep the program relevant to market changes and to keep up with the continual evolvement of new products in the market as well. So to make this happen the RTP has been through five major upgrades in 15 years to continually keep it live and current to the market needs.

ASSA ABLOY have two other industry recognised programs, the "Commercial Training Program" which is an ideal introductory to intermediate level training program for anyone working with door hardware for the commercial building environment. Also the "Industrial Training Program" this program has been developed for OEM door and window manufacturers, and distributors of the associated products.

ASSA ABLOY remains committed and focused on providing high quality training programs to the market and will continue this commitment long into the future.

If you are interested in participating in the training, please click here for training program details and session dates for 2012.


Left: The RTP originated from the training documentation of Adrian Raggatt (centre of picture) he is pictured with some other Lockwood legends, John Hargraves, Jim McAuliffe, Brian Collins and Bob Walsh.

Right: Peter Connors and Neil Mitchelhill were leading figures in the creation of the RTP, pictured here with Adrian Raggatt at an RTP industry event.

Left: Peter Johnson (on right of picture) was also heavily involved in the creation of the original RTP.

Right: John Halamantaris and Steve Chambers are pictured conducting an RTP class back in 1997.

Left: Steve Chambers (seated centre of picture) has been involved with the RTP for the entire 15 years, initially as a trainer and then as manager of the training programs.

Right: Train the Trainer course in early 1997, pictured are Tony Carson, Curtis Collins, Brian Collins and Neil Mitchelhill with facilitator Kerryn Cross.

Click here to view a larger version of these images.